Customer Support
A.L.S. Customer Support is provided
nationwide using the Internet and telephone support.
Customer Support Representatives and Technical staff are available
weekdays (excluding holidays) from 8:30am eastern time until 5pm pacific
time. After hours support is available.
Your first contact with our highly
trained Customer Support Representatives will be immediately after your
purchase of an A.L.S. System. They
will assist you in preparing your site for the installation of your new
system and guide you through gathering the data needed to make your system
perform to your exact needs.
Our support program includes complete
on-site, hands-on training. A
Customer Support Representative will visit your site and train you and your
employees. They will make sure
you understand all the new tools available to you to make your business a
success. Using proven training
documents and techniques, by the time we leave, you and your employees will
be ready to manage your portfolio better than ever!
To keep you using your A.L.S. system to its fullest capability comprehensive user documentation, both online and published is always available. We keep you informed of upcoming software updates and industry specific issues through our newsletters and regular updates to our website at AdvancedLease.com. We’re only an email or telephone call away any time you need us.