Collection Module
To stay on top of those hard to handle
delinquent customers you are going to want a way to track every contact you’ve
made with your customers. You are
going to want to remember when they promised to mail that payment and know
exactly who gave you that promise. With
our complete collection module you will be able to do all those things
and much more.
Collection personnel will have several
tools available in order to make collection calls quick and efficient.
Accounts can be assigned to specific collectors and placed into a queuing
file for that collector when the account is delinquent.
When the queue file is used, your collection
officer can work a delinquent account, mark it with a resolution and move on to
the next account in their queue just like that!
From
the main Collection Module screen a collector can access an account’s
payment history, see up-to-the-minute receivable information, and all
available contact information for the customer.
Notes can be made and reviewed. Reminder
“ticklers” can be set and then automatically reported to a collector when
the tickler date has expired.
Within the Collection Module
collectors can notify other office personnel regarding specific account
collection issues. Internal
memos can be written and directed to any network printer.
Accounts can be flagged with a message that
will appear on the screen every time that account is accessed within the Lease
and Accounting Management System. Anyone
that accesses that account will be alerted immediately by the message and will
be able to take appropriate action.